Convincing Interpersonal Communication
Customer service professionals need to communicate persuasively to resolve customer concerns, build positive relationships, and ensure customer satisfaction. This workshop arms your team with the skills to effectively navigate conversations, adapt to different personalities, and create meaningful interactions that lead to positive results.
Purpose
Healthy, effective communication can be one of the most difficult aspects of working with customers and coworkers, and it’s only become more difficult in recent years.
When employees have the skills to craft strong communications and engage meaningfully with clients and other team members, every part of business operations is made more efficient and more enjoyable.
Outcomes
For Participants:
- Lead through tailored communication to get the best from individuals and teams.
- Effectively organize thoughts into easy-to-understand, persuasive messages.
- Encourage others to meet organizational objectives.
- Identify and resolve communication breakdowns.
For the Company:
- Decreased employee turnover.
- More efficient teams.
- Respectful workplace culture.
Content
- Understanding Your Audience
- Quality Communication
- The Art of Persuasion
- Leadership Tools
- Motivating Others to Act