Solving People Problems
Training your employees matters now more than ever
Businesses that invest in employee training outperform those that don’t. The most successful companies know that a skilled, motivated, and engaged workforce drives higher profits, stronger innovation, and long-term growth.
Keep employees longer
94% of employees say they would stay longer at a company that invests in their learning.
Increase profitability & productivity
Companies that prioritize employee training are 21% more profitable and experience 17% higher productivity.
Receive 4-5x ROI
For every $1 invested in training, businesses see a return of $4 to $5 in higher performance and retention.
The need for service skills
In an increasingly-connected world, the health and effectiveness of our communication has failed to keep up with the demand, or gotten worse.
Customer service has especially suffered as individuals have grown accustomed to impersonal, algorithmic engagement rather than human contact. Many companies have outsourced their service departments to uninterested third party companies, which also includes the use of AI as an interaction tool. While arguably more efficient, this has contributed to the weakening of people skills in employees and customers alike.
We believe the most effective businesses are built on relationships of trust with their customers, and that trust can only be built through meaningful engagement and positive experiences.
What can a training program do for you?
- Drive profit – Training your employees is an investment that can yield high, long-term returns.
- Companies with comprehensive training programs earn 24% higher profit margins
- Every $1 spent on training returns $4-$5 in business value
- PayPal found that reducing turnover by just 1% saved them $500,000 annually
- Reduce turnover and create long-term growth – Losing employees is expensive. Replacing a single worker can cost 50% to 200% of their salary, and turnover disrupts productivity. Training keeps employees engaged and committed.
- 57% higher employee retention compared to those without structured development.
- Create a leadership pipeline that lowers hiring costs as employees grow within your company rather than looking elsewhere.
- Increased employee loyalty—when employees see a path for growth, they stay.
- Build stronger innovation – Companies that invest in learning stay ahead of industry changes and competitors.
- 92% of companies with strong training programs innovate successfully
- Organizations with learning-driven cultures are 46% more likely to be first to market
- A well-trained workforce adapts 58% faster to new technology and business challenges
Who are we?
IFI Service Skills is a brand of IFI Training (originally Institute for the Individual). IFI Training is a team of trusted professional trainers, formed in 1998, who have designed and conducted a broad catalog of professional training programs around the United States.
Our clients
IFI Training has worked with hundreds of companies across a variety of industries, including many Fortune 100 companies. Some clients include:
Training Made for You
The IFI Training Process
The IFI Training Process ensures effective skill transfer. Every workshop we deliver includes:
- Pre-Workshop Customization – Tailored training to meet your objectives. We don’t believe in one-size-fits-all workshops, but in solutions catered to your organization’s unique situation and needs.
- Dynamic Workshop Delivery – Interactive workshops that exceed expectations and create lasting change.
- Engaging Tool-Based Training – Providing practical, tool-based learning that participants can apply immediately and permanently.
- 70% Exercise-Based Workshops – Focused on interactive, hands-on exercises rather than passive learning.
- Follow-Up and Coaching – Regular follow-up sessions to reinforce learning and address skill gaps. All of our programs come with at least 3 months of follow-up coaching to help participants continually improve.
